Ngaohi Fakapotopoto ʻo e ʻAsi Kakato mo e ʻApa Telefoni Toʻotoʻo
Ngaahi SLA taʻu lahi
Fakanounou
Ngaohi fakapotopoto ʻo e ʻasi mo e telefoni toʻotoʻo mei he kamata ki he ngataʻanga ʻi ha ngaahi SLA taʻu lahi, ha timi taha ʻoku fua ʻa e uepi, API mo e ngaahi aʻusia fakalotofonua.
Vakaiʻanga Fakalūkufua
ʻI he taimi ʻoku vahevahe ai ʻa e uepi, API mo e telefoni toʻotoʻo ʻi he ngaahi kautaha kehekehe, ʻoku hoko ʻa e ngaahi tuiaki ko hoʻo palopalema, fetuku fakahalaʻi, ngaahi vaʻa ʻi he fakahoko fakataha mo e ʻikai ha tokotaha ʻe taha ʻe fua ʻi he taimi ʻoku maumau ai ha meʻa ʻi he taʻu ua efiafi.
ʻOku mau ʻoatu ʻa e ʻasi kotoa mei he kamata ki he ngataʻanga: uepi, API mo e telefoni toʻotoʻo fakalotofonua, ʻi ha timi taha ʻoku fua mo e ngaahi SLA taʻu lahi. Ha founga taha, ha tuʻunga taha, ha fika taha ke telefoni ki ai.
Ko e ngāue ʻeni ki he ngaahi kautaha ʻoku fie maʻu ha hoa ngaohi fakapotopoto taimi loloa ʻoku matuʻotuʻa fakangāue, ʻo ʻikai ko ha ngāue ʻoku fakahoko pea puli, ka ko ha ʻasi ʻoku langa, fakalele mo fakatupu.
Ki hai ia
- Ngaahi kautaha ʻoku ongosia ʻi hono tuituiʻi fakataha ha ngaahi kautaha lahi
- Ngaahi koloa ʻoku aʻu ki he uepi, API mo e telefoni toʻotoʻo fakalotofonua
- Kau taki ʻoku fie maʻu ha hoa taimi loloa, ʻoku fua
Ngaahi ola
- ʻOatu fakataha ʻo e uepi, API mo e fakalotofonua
- Ngaahi SLA taʻu lahi mo e matuʻotuʻa fakangāue
- Ha hoa ngaohi fakapotopoto ʻe taha ʻoku fua
Founga ʻo ʻemau ngāue
Founga
ʻOku mau felotoi ʻi ha founga taha ki he ngaahi feituʻu lahi mo e ngaahi taumuʻa SLA.
ʻOatu fakataha
Uepi, API mo e fakalotofonua kuo langa ki he tuʻunga taha ʻe ha timi taha ʻoku fua.
Fakalele
Fakalele ʻa e ʻasi mo e vakai, telefoni-ʻi-loki (on-call) mo e matuʻotuʻa fakangāue.
Fakatupu
ʻOatu maʻu ai pē ʻo fakatatau ki he founga ʻi ha SLA taʻu lahi.
Meʻa te ke maʻu
- ʻOatu fakataha ʻo e uepi, API mo e telefoni toʻotoʻo fakalotofonua
- Ha timi ngaohi fakapotopoto ʻe taha ʻoku fua
- Matuʻotuʻa fakangāue: vakai mo e telefoni-ʻi-loki
- Ha SLA taʻu lahi mo ha founga
Ngaahi Fehuʻi
Ko e hā ʻoku fili ai ha hoa taha kae ʻikai ko e kau mataotao?
ʻOku toʻo ʻe ha timi taha ʻoku fua ʻa e ngaahi tuiaki, ʻoku ʻikai ha fetuku fakahalaʻi ʻi he ngaahi kautaha, ha founga taha mo ha tuʻunga taha ki he uepi, API mo e fakalotofonua.
Ko e hā ʻoku puleʻi ʻe he SLA?
ʻOku mau felotoi ʻi he ngaahi taumuʻa ʻo e maʻu ʻo e ʻasi, tali mo e ʻoatu ʻi muʻa, ʻoku poupouʻi ʻe he vakai mo e telefoni-ʻi-loki, ko ia ai ʻoku fakalele ʻa e ʻasi, ʻo ʻikai ke langa pē.
Ko e ngaahi langa foʻou pē ʻeni?
ʻIkai, ʻoku mau toʻo foki ʻa e ngaahi ʻasi ʻoku ʻi ai, ʻo ʻomi kinautolu ki he tuʻunga pea fakalele kinautolu ʻi he taimi loloa.
Ngaahi ngāue kehe